When do we ship?
Orders are normally shipped within 24hrs of confirmation of payment. If this is not possible (due to stock levels etc) we will notify you by email. For credit card orders this will be the same day you order. If you choose cheque or bank deposit as your payment method we will ship your order when payment has been received and cleared.

How do we ship?
For orders within New Zealand goods will be dispatched via courier and a signature will be required on delivery. If you will not be home to sign for the goods we suggest you have them delivered to your place of business. Our shipping cart has the facility to nominate separate billing and delivery addresses.
International consignments are sent via standard airmail to most countries. If you would like to arrange alternative shipping options, please email us.

Where do we ship?
Generally we will ship worldwide. There are some exceptions however and if your country is not listed in our 'customer details' page please email us to arrange special delivery.

Prohibited Items
Please note that some products such as aerosol adhesives can not be shipped outside New Zealand. This is indicated on the description of such products. If you are based outside New Zealand and order these products by mistake we will email you to notify you that these items will not be included in your shipment and you will not be charged for them.

Damages
Where possible you should inspect your goods upon receipt before signing for the delivery. We realise that this is not always possible and should you find any damage that has occured to you order while in transit please notify us with in 3 days of receipt of the goods so we can arrange replacement.

Warranties & Returns
We honour any manufacturers warranty that applies for the products we sell. Where possible we will arrange repair or replacement for goods that have a manufacturers fault or fail under normal conditions of use for 12 months from the date of purchase.
PLUS we offer a 7 day change of mind return policy which applies as follows:
If for any reason you are not 100% happy with your purchase, simply return it to us in original condition within 7 days of purchase for a full refund (excluding shipping costs).
Please email us to obtain return details before returning any products.